Frequently Asked Questions

These are our frequently asked questions.  If you have any additional questions or concerns, please reach out to us at or 772-237-4141.

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We are open Monday-Friday from 9:00AM-5:00PM EST.  We are closed all major holidays. 

Our warehouse is open Monday-Friday from 9:00AM-5:00PM EST.  We understand that most orders are time sensitive which is why all orders received before 1:30PM during Monday-Friday, will ship that same business day.

We primarily use standard ground shipping.  Please allow 1-6 business days for your order to arrive.  If your order is needed earlier or by a specific day, there are express shipping options available.

If you choose to personalize or engrave, please allow an extra 2-3 business days to process your order.

We understand selecting a cremation urn can be an emotional process.  We want all of our customers to be completely satisfied with their product selection.

Unforgettable Pet Urns will accept any returns or exchanges within 30 days of purchase.  As long as the cremation urn or keepsake is not engraved, damaged or used, we will offer a full refund.  Unfortunately, we cannot refund expedited shipping.

To initiate a return, please email and reference your order number in the subject line.

Returns will be processed within 1-2 business days after the urn has been delivered to our warehouse.

On the product detail page, you will see the urn's capacity in cubic inches. As a rule of thumb, 1 cubic inch = 1 pound of your loved one/pet before cremation. So if you are buying an urn for someone who weighed about 200 pounds, you will need an urn with a capacity of 200 cubic inches or more. 

When you received the cremated remains from the funeral home or crematory, the ashes will most likely be in a plastic bag, inside a temporary urn. We strongly recommend that you keep the cremains in the plastic bag, and then place the plastic bag in the new urn.