Refund/Return Policy

First, if you have a need to consider a refund or return, you likely ordered a product from us.  Which means we owe you a "thank you"!  Thank you for trusting us in an emotional time.  We promise to do our very best to deliver high quality products with a superior customer experience.  We want to ensure you, we want to address any issues right away.

 

Unforgettable Pet Urns will accept any returns or exchanges for any reason within 30 days of purchase.  Unfortunately, we cannot return any expedited shipping charges.

 

Below are a few guidelines to ensure the return process is seamless:

Defective Items

 

For any items that have been damaged in shipping or have a manufacturer's defect, please call us within 3 days of receipt so we can issue a replacement immediately.  Please call 772-200-3869 or email info@unforgettablepeturns.com.  We know that these products can be time sensitive and we will do our very best to meet your timeline.  

 

If you simply don't like the product and no defects, purchaser is responsible for return shipping.  Please mail returns to:

 

Unforgettable Pet Urns

ATTN:  Returns Processing

Richmond Distribution Center

1620 Rich Rd.

Richmond, IN 47374

 

Once we receive the unused product in original packaging, we will be happy to offer a refund.  Refunds will be processed within 2 business days of receipt.

Return Exceptions

 

Urns cannot be returned if they already been filled with cremains. 

 

Merchandise that has been customized, used, or altered will not be accepted for return or exchange.